Contact H2O International Inc. for Doulton water filter help in Canada.
Need help choosing a Doulton ceramic water filter, finding the correct replacement candle, checking compatibility, or placing an order? Contact us before you buy and we will help you select the right option.
How can we help?
For the fastest service, include your filter model, replacement candle number, water source, and a photo if you are trying to identify an older system.
Orders and product help
Use this email for purchases, quote requests, replacement candle help and general product questions.
Email orders@doulton.caTechnical support and admin
Use this address for technical questions, administration, product compatibility and follow-up support.
Email H2O@doulton.caWebsite questions
Use this address for broken links, website corrections or technical issues with the Doulton.ca website.
Email Webmaster@doulton.caPhone, fax and hours
Toll-free North America:
1-800-439-1671
Hours:
9:00 am – 4:00 pm, Monday to Friday, Eastern Time
Message recording:
24-hour message recording is available.
Fax:
519-357-3832
Local voice:
519-357-4055
Mailing address
H2O International Inc.
Box 1324
39718 Amberley Road
Wingham, Ontario
Canada N0G 2W0
Please contact us before sending returns, product samples or warranty items by mail.
Common reasons customers contact us
Not sure which filter is right for you? Start with the At-A-Glance chart, browse the catalogue and quote form, or call us for help. Doulton systems are technical products, and it is better to ask before ordering than to purchase the wrong replacement candle.
Replacement candle identification
Send the part number, Doulton reference number, filter housing model or a clear photo of the existing candle.
Home, cottage and travel use
Tell us whether you are filtering municipal water, well water, cottage water, travel water or emergency supply water.
Quote and order assistance
Use the catalogue quote system to build your request. We calculate shipping and return a draft invoice for confirmation.